Settlix / Terms of Service
Terms of Service
1. Who we are
These Terms of Service ("Terms") apply to your use of www.settlix.net and the Settlix and Qrix services (together, the "Services"). The Services are provided by Purpose Technologies (SMC-Private) Limited, a company incorporated in Pakistan with registration number 0012569, whose registered address is Nelson Chambers, I. I. Chundrigar Road, Karachi, Pakistan ("Settlix", "we", "us" or "our"). Settlix and Qrix are brands and products of Purpose Technologies (SMC-Private) Limited.
By using the website or the Services, you agree to these Terms. If you do not agree, do not use them.
2. Using the website
You may use this website to learn about the Services and to contact us. You must not misuse the website, including by attempting to gain unauthorised access, interfering with its operation, introducing malicious code, or scraping it in a way that places an unreasonable load on our systems.
Content on this website, including guides and examples, is provided for general information. It is not legal, tax or financial advice, and it may not reflect the latest regulatory position. Fees, settlement times and features shown on the website are subject to the terms of your merchant agreement.
3. Merchant services and your merchant agreement
Merchants who use Settlix to collect payments, send payouts or access the Qrix portal and API do so under a separate merchant agreement. If there is any conflict between these Terms and your merchant agreement, the merchant agreement prevails.
Submitting an application, including through WhatsApp, does not create a merchant relationship. We may accept or decline any application at our discretion, including on the basis of our know-your-business (KYB), anti-money laundering (AML) and risk assessments.
4. Eligibility and onboarding
To use merchant services you must be a business or individual lawfully operating in Pakistan, be at least 18 years old, have authority to bind the business you represent, and provide accurate, complete and current information. You must tell us promptly about changes to your ownership, business activities, licences, bank details or contact information.
We may ask for documents and information at onboarding and at any time afterwards, and we may verify them with third parties.
5. Accounts, credentials and API keys
You are responsible for keeping your portal login details, API keys and webhook signing secrets confidential, for all activity under your account, and for promptly revoking compromised credentials. Notify us immediately at business@settlix.net if you suspect unauthorised access.
6. Fees
Fees are as published on our website or as agreed in your merchant agreement. Unless agreed otherwise, fees are deducted from collected amounts before settlement. We may change published fees by giving you reasonable prior notice. Fees are exclusive of applicable taxes, which will be charged in addition where required by law.
7. Settlement
We aim to settle collected funds to your nominated payout account within the timeframe stated for your service. Settlement times are targets, not guarantees. Settlement may be delayed or withheld where required by law or regulation, during bank, payment-system or network outages or holidays, where we need to verify information, or where we reasonably suspect fraud, a breach of these Terms or our Acceptable Use Policy, or other unusual activity. We may set off fees, refunds, reversals and amounts you owe us against amounts due to you.
8. Customers paying a Settlix merchant
If you pay a merchant that uses Settlix, your purchase is with that merchant, not with us. The merchant is responsible for the goods or services, delivery, pricing, cancellations and refunds. Settlix does not charge you a fee for paying a merchant through Qrix. Your bank or wallet's own terms apply to your payment.
If you have a problem with a purchase, contact the merchant first. If you believe a payment was unauthorised or made in error, contact your bank or wallet through its official channels, and you may also contact us at business@settlix.net with the transaction details.
9. Prohibited and restricted activities
You must not use the Services for any activity listed as prohibited in our Acceptable Use Policy, or for restricted activities without our prior written approval.
10. Compliance, holds and suspension
We operate the Services in accordance with applicable laws and regulations of Pakistan, including requirements relating to anti-money laundering, countering the financing of terrorism, sanctions and fraud prevention. We may monitor and screen transactions; request information; delay, hold, reverse or refuse transactions; restrict or suspend access; or terminate your use of the Services where we reasonably believe this is required by law or regulation, or to manage risk. Where the law allows, we will tell you the reason.
We may report activity to the relevant authorities where required, and we are not liable for any loss arising from actions we take in good faith to comply with the law.
11. Third-party services
Payments made by Raast QR are processed through Raast, the instant payment system of the State Bank of Pakistan, and through the banks and wallets participating in it. Customers pay using apps provided by their own banks and wallets, such as Easypaisa and JazzCash. These third parties are not under our control, and their availability, limits and terms are outside our responsibility. Settlix is not a bank and does not accept deposits.
Easypaisa, JazzCash, WhatsApp and other third-party names are trademarks of their respective owners. Their use on this website is descriptive and does not imply affiliation or endorsement.
12. Intellectual property
The website, the Settlix and Qrix names and logos, the portal, the API and related software and documentation are owned by or licensed to Purpose Technologies (SMC-Private) Limited. Subject to these Terms and your merchant agreement, we grant you a limited, non-exclusive, non-transferable right to use them for the purpose of receiving the Services. You must not copy, modify, reverse engineer or resell them except as permitted by law or with our written consent.
13. Disclaimers
To the extent permitted by law, the website and the Services are provided "as is" and "as available". We do not warrant that they will be uninterrupted or error-free, or that every payment app or bank will be available at all times.
14. Limitation of liability
To the extent permitted by law, we are not liable for any indirect or consequential loss, loss of profit, revenue, goodwill or data, or for losses caused by third parties, payment-system or bank outages, or events beyond our reasonable control. Our total liability arising out of or in connection with the Services in any twelve-month period is limited to the fees you paid us for the Services in that period. Nothing in these Terms limits liability that cannot be limited by law.
15. Indemnity
Merchants agree to indemnify Purpose Technologies (SMC-Private) Limited against losses, fines, penalties, chargebacks, reversals and reasonable costs arising from their breach of these Terms, the merchant agreement or applicable law, or from their goods, services or dealings with customers.
16. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "last updated" date. Material changes affecting merchants will be notified in advance. Continued use of the Services after changes take effect means you accept them.
17. Governing law and disputes
These Terms are governed by the laws of the Islamic Republic of Pakistan. The courts at Karachi have exclusive jurisdiction over any dispute arising out of or in connection with them, unless your merchant agreement provides otherwise.
18. Contact
Purpose Technologies (SMC-Private) Limited
Nelson Chambers, I. I. Chundrigar Road, Karachi, Pakistan
Email: business@settlix.net